Privacy Policy
At White Box Studio, we are committed to protecting your privacy and your personal information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR).
Information We Collect
When you contact us through our website, we may collect the following personal information:
Name
Email address
Any other information you provide in your message
Purpose of Processing
We collect and process your personal information for the following purposes:
To respond to your inquiries
To improve our website and services
To communicate with you regarding your questions or concerns
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Consent: By submitting your information, you consent to the processing of your data as outlined in this Privacy Policy.
Legitimate Interests: We may process your data to fulfil our legitimate interests, such as improving our services and responding to your inquiries.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except to trusted third parties who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential. We may also disclose your information when required by law or to protect our rights.
Data Retention Schedule
We will retain your personal information for the following periods:
Inquiry Information: We will retain the information you provide in your inquiry for a period of 12 months from the date of your inquiry, after which it will be deleted unless you have provided consent for us to retain it longer.
Communications: Any correspondence related to your inquiry will be retained for a period of 6 months after the inquiry has been resolved.
After the specified retention periods, your personal information will be securely deleted or anonymized.
Your Rights Under GDPR
As a data subject, you have the following rights:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccuracies in your personal information.
Right to Erasure: You have the right to request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You have the right to request the restriction of processing your personal information.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: If we are processing your personal information based on consent, you have the right to withdraw that consent at any time.
To exercise these rights, please contact us at hello@whiteboxstudio.co.uk.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or your rights under GDPR, please contact us at:
hello@whiteboxstudio.co.uk
2 Beaufort Place, Larkhall, Bath, BA16RP
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
3 November 2024